FAQ

Headquartered in Delaware, we ship 99% of our inventory from California-based warehouses. The remaining 1% are custom, made-to-order fantasy toys.

We use non-descript packaging to ship your items, ensuring that no one will know what's inside. Additionally, we maintain discretion with our billing, whether you use a debit or credit card, PayPal, or Apple Pay. All charges will appear under the innocuous nameTDH-BR, so you can keep your secrets safe and sound.

We've got you covered with secure and encrypted payment options, backed by ourFort Knox-Level Safe & Secure Payment Guarantee, courtesy of Stripe, Inc.Whether you use a credit card, debit card, PayPal, or Apple Pay, our PCI-DSS compliance and SSL encryption ensure you can browse our extensive collection with confidence and ease. Lock it up withTheDildoHub.com🔒

Hey there, naughty one! Looks like you've stumbled upon the forbidden fruit. Unfortunately, we have to abide by the rules and regulations set by Uncle Sam (Canada and the rest of the world, too!) which means you must be at least 18 years old to indulge in our tantalizing products. Don't fret though, once you reach the age of consent, we'll be waiting with open arms to satisfy your every desire. 😉

Hey there gorgeous! Did you know that canceling your order is totally okay? You have the power to make that decision, so don't worry about a thing. And guess what? We still adore you! So go ahead, make that choice with confidence and know that we're here for you no matter what. 😉💖

Please get in touch with us or 📧 us at support@thedildohub.com no later than 3 hours after your order has been placed.

🇺🇸 For the time being, our delivery operations are limited only to the United States of America, including the state of Alaska, Hawaii, and APO/FPO/DPO addresses.

Nonetheless, if you're craving some naughty fun and want our toys shipped beyond the United States, then just slide 🏄 into our DMs and we'll make it happen.

For orders over$139, we are giving free shipping to any part of the country! And for orders below$139, we are charging a super low flat shipping rate of only$10.95.

Get your shopping groove on and fill up that cart with all the goodies you want! We promise to deliver them to you in the most engaging, compelling and discreet way possible!

Ready to indulge in some serious online retail therapy? Start by selecting the perfect product that makes you go 😍. Then, hit that irresistible "add to cart" button and keep loading up your cart with all your heart's desires. Once your shopping spree comes to an end, you'll find yourself at the ultimatecheckoutoasis. This is where you'll enter all of yourspicy detailsand choose the payment option that makes you feel most alive. Oh, and don't forget to leave us a sexy little comment. 😉 Before you know it, you'll receive anorder confirmationemail that will make your heart race with excitement. Let the shopping begin! 💃🛍️💋

Use this text to answer questions in as much detail as possible for your customers.

No. We are an all-American e-commerce adult novelties business. Unless hand-poured, all of our toys are shipped directly from the California warehouses of our logistic partners. We are not open to the public; however, we're exploring into available opportunities to pop a location open in the Sunshine State. Stay tuned! ☀️

In case you've mistakenly provided wrong delivery details,
please contact us or 📧 us atsupport@thedildohub.comas soon as possible so we can make the necessary amendments.

Listen up, sexy people! Are you ready to go wild and experience the ultimate pleasure? Well, let us give you the inside scoop. We recommend using water-based lubricants for all your pleasure needs. And guess what? Silicone-based lubricants are totally safe as long as you use them with condoms. Now, here's your key tip: never use silicone-based lubricants with silicone-made pleasure products, as they can compromise the structural integrity. So, get down and get dirty, and let the good times roll!

Get ready to make a splash with our selection of waterproof toys! Whether you're a bath babe or a shower lover, our products are designed to keep you safe and satisfied. Look out for the waterproof mark on our product page, and dive into a world of wet and wild pleasure. Don't risk your toy getting all wet for the wrong reasons - if it's not marked as waterproof, keep it high and dry. Trust us, you won't regret adding some aquatic adventure to your playtime.If you like to get a little wet and wild with your toys, just remember that ones with built-in chargers or plugs shouldn't splash around with you. And when it comes time to clean up, make sure that little number is unplugged before you do any spot-cleaning. Stay safe and sexy!😉💦👙🔌

Looking for a naughty good time?The Dildo Hubhas got you covered with our collection of sizzling hot adult novelties and pleasure products. But before you get too excited, we need to cover one tiny detail: we can't be held responsible for any injuries resulting from improperly using our tantalizing tools. So, get ready to turn up the heat and dive into an unforgettable world of pure pleasure. Let's play safe and have some fun!

We take pride in providing you with only the highest quality adult novelties and pleasure products. Because your health and safety are our top priorities,all sales are final. Unfortunately, we cannot accept returns or exchanges on any of our tantalizing items. So, take your time, explore the options and make sure that you choose the most electrifying and satisfying product for your needs. Trust us, you won't regret it!

Hey there gorgeous! We know it's a major bummer when your precious package goes missing, but before you freak out, take a deep breath and check your surroundings (maybe it's hiding under the couch?). Oh, and don't forget to ask your hot neighbor if they spotted anything suspicious (wink wink). WhileThe Dildo Hubcan't be held responsible for any thieving or misdirection, we've got your back and are ready to answer any questions you may have. And let's be real, you deserve a little self-care during this stressful time. File a claim with the postal service or delivery provider and then treat yourself to a bubble bath or margarita (or both, who are we to judge?). We'll handle everything else with our signature personal touch. XOXO,The Dildo Hub.