FAQ

Yes. All orders are shipped in plain, unmarked packaging with no mention of our store or the contents. Billing is also discreet.

Credit and debit card charges, including Apple Pay transactions, will appear as Sp Tdh-Br. PayPal charges will appear as Tdh Retail Ltd.

All of our in-stock toys and accessories ship discreetly from our domestic US warehouses in California and New Jersey.

A small number of custom or made-to-order items may ship from Canada, the United Kingdom, or the European Union. Every package is always sent securely and discreetly.

We ship with FedEx, UPS, USPS, or OnTrac, depending on your destination. Carrier selection is automatic to ensure the best mix of speed and reliability.

International orders are shipped with USPS, FedEx, DHL, or UPS.

Absolutely. Payments are processed through Shopify Payments, PayPal, or Apple Pay. All transactions are encrypted and PCI-DSS compliant, so your information is always protected.

Orders over $139 qualify for free economy shipping within the United States. For orders under $139, we charge a flat rate of $10.95. Standard and priority upgrades are available at checkout.

Yes. Please contact us within 8 hours of placing your order for a hassle-free cancellation. Reach us anytime at support@thedildohub.com 

Yes. We ship discreetly to Canada, the United Kingdom, Australia, New Zealand, and most countries in the European Union. If you are unsure about your location, please reach out before ordering.

No. We are an online-only retailer. All in-stock toys ship discreetly from California & New Jersey for fast and prompt nationwide delivery.

No. If an item is out of stock, we will contact you with replacement options or issue a refund.

Simply add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an email confirmation once your order is placed.

For health and safety reasons, we cannot accept returns of intimate products. If your item is defective, we will replace it or issue a refund. Please contact us with photo evidence, and we will resolve the issue quickly.

Yes. We stand behind every toy we sell with our Satisfaction Guarantee. If your item arrives defective or doesn’t work as advertised, we’ll replace it or issue a refund. Just contact us with details (and a quick photo if needed), and we’ll take care of the rest.

Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can follow your discreet package every step of the way.

Yes. We take your privacy seriously. Your personal information is never sold or shared, and all orders are billed discreetly. Our online shop uses SSL encryption for all transactions. We also comply with all major privacy laws, including the California Consumer Privacy Act (CCPA), the UK GDPR, and the EU GDPR, so you can shop with confidence wherever you are.

We aim to respond to all emails within 12 hours, often much faster. Our team is here to make sure your experience is smooth from checkout to delivery.