🙋 Frequently Asked Questions

For your convenience and peace of mind, we've provided answers to some of our most-asked customer experience related questions below. If your enquiry isn't on the list, please contact us or 📧 us at support@thedildohub.com

At The Dildo Hub, we use all non-descript boxes and bubbly mail packages to ship your orders. All of our orders are shipped 100% discreetly. Discreet billing on Debit and Credit Card statements, PayPal or Apple Pay will be shown as: Booty Republic LTD, which is our parent company.

Nope, sorry. Thanks for stopping by but we're afraid you've gotta go. U.S., Canadian and most international laws require you to be 18 or older to order from The Dildo Hub. 🔞

Order cancellations are your consumer right. Even if you decide to have your order canceled, please know that we still freaking love you.

Please get in touch with us or 📧 us at support@thedildohub.com no later than 3 hours after your order has been placed.

All payment data submitted during checkout is encrypted and secure—The Dildo Hub is PCI-DSS (Payment Card Industry Data Security Standard) compliant and SSL enabled. Shop with confidence and peace of mind! 🔐

We'd lie if we said "no". Actually, a good 8% of our orders are being delayed as a result of circumstances we're unable to directly control. All postal services and delivery companies are overwhelmed so we kindly ask you for your patience and understanding. While we cannot guarantee a delivery date, tracking information will be at your disposal as soon as possible for your confidence and peace of mind. Thank you for your patience and support!

Due to logistic challenges caused by the COVID-19 pandemic, we're shutting down our International Delivery until further notice. As unfortunate as this is, we've taken those measures as a way of protecting you and your patience. We also shop online and long delivery times aren't our cup of tea either. Dear Brits, Aussies, Kiwis, Russians, Europeans, beautiful people of the world, we love you and we hope things go back to normal soon!

All USA orders over $139 ship for free. For USA orders below $139, we charge a flat shipping rate of $7.49.

Once you've found the product(s) you want to purchase, click the add to cart button. Once you are done choosing your desired items, click the proceed to checkout button to fill in the information required. Choose your desired payment option and fill in your data, you can even leave us a comment, if you wish 😍. Once the order has been placed, you will then automatically receive an order confirmation email.

Our system will not keep backorders. You wouldn't be able to add any pleasure products that are out of stock to your cart either. Generally speaking, we're not fans of backordering. In the rare case of an item being out of stock and ordered, we'll immediately contact you to offer either a partial refund or a replacement item.

Unfortunately, we wouldn't be able to add your discount code after your order has been placed. Nonetheless, please contact us or 📧 us at support@thedildohub.com with your discount code, order number and we'll be happy to assist you further!

No. We are an e-commerce adult novelties and pleasure products business. All items are shipped directly from the warehouses of our logistic partners. We are not open to the public, however, we're exploring into available opportunities to pop a location open in the Sunshine State. Stay tuned! ☀️

In case you've mistakenly provided wrong delivery details,
please contact us or 📧 us at support@thedildohub.com as soon as possible so we can make the necessary amendments.

Great effin question! Generally speaking, we recommend any water-based lubricants for any of your pleasure products. Please avoid using silicone-based lubricants with any of your silicone-made pleasure products as they compromise their structural integrity. Fortunately, silicone-based lubricants are safe when used with a condom!

Waterproof toys (i.e. safe to use in the bathtub or shower) are clearly marked on the product page. If it’s not noted as waterproof, we do not recommend submerging it in water. Toys with a built-in charger or plug should never be used near water and spot-cleaned only while unplugged.

The Dildo Hub cannot be held liable for any injury resulting from the misuse of any adult novelty or pleasure product.

Returns and Exchanges

Everything we ship out to you is brand-new, and will be shipped to you in the packaging received from the manufacturer.

Given the intimate nature of the adult novelties and pleasure products we carry, we do not give satisfaction returns. (For example, if you chose a dildo or plug that is too large for your body, or a vibrator that is too strong/weak.) We do this for the safety of our customers, so please research and choose your products carefully.

Due to the intimate nature of the adult novelties and pleasure products sold on this website, and in order to ensure that all of our customers receive only new, unopened items, The Dildo Hub does not accept returns for reasons of dissatisfaction or ordinary wear and tear.

All items are shipped safely and discreetly, and in a manner that ensures safe arrival. If, for any reason, this is not the case, then
please contact us or 📧 us at support@thedildohub.com, and we will work with you. Each case is handled individually to ensure a personal touch.

All sales are final—for health and safety reasons we cannot accept returns or exchanges, even on unopened adult novelties and pleasure products.

Porch pirates are the worst! Having a parcel go missing is a huge disappointment, however, The Dildo Hub cannot be held liable for stolen or misdirected packages. We recommend filing a claim with the postal service or the delivery provider, but you can reach out to us if you have questions. Each case is handled individually to ensure a personal touch.