Terms of Service

Last Updated: December 9, 2025

TL;DR & Quick Answer

The basics: By using TheDildoHub.com, you agree to these terms. You must be 18+ (or your jurisdiction's age of majority). We're TDH Retail Ltd with domestic US operations in California, specifically Santa Ana, Chatsworth, Ontario, and Huntington Beach.

What you're agreeing to: Use our site legally and appropriately. Don't harm our systems, violate laws, or misuse our services. We can refuse service or cancel orders at our discretion.

Products and orders: Prices can change without notice. Product availability varies. We may limit quantities or refuse orders. Colors on your screen may not be perfectly accurate.

Your responsibilities: Provide accurate information. Keep your account secure. You're liable if your actions violate these terms or harm others.

Our limitations: Services provided "as is" without warranties. We're not liable for indirect damages. California law governs these terms. See our other policies for returns, privacy, and shipping details.

Questions? Contact us at support@thedildohub.com

Overview and Acceptance

The website TheDildoHub.com is operated by TDH Retail Ltd. For certain third-party services and business relationships, we operate through TDH LLC, a Delaware-based limited liability company. Throughout this site, the terms "we," "us," and "our" refer to TDH Retail Ltd trading as TheDildoHub.com. We offer this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, browsing our products, creating an account, making a purchase, or using any of our services, you engage in our "Service" and agree to be bound by the following Terms of Service, including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Acceptance of these Terms of Service is expressly limited to these terms as written.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. You can review the most current version of the Terms of Service at any time on this page.

Our store is hosted on Shopify Inc., which provides us with an online e-commerce platform that allows us to sell our products and services to you. Shopify provides the technology infrastructure, but TDH Retail Ltd is the merchant and seller of record responsible for all aspects of your transaction and customer experience.

Eligibility and Account Requirements

By agreeing to these Terms of Service, you represent and warrant that you are at least eighteen years old or have reached the age of majority in your state, province, or country of residence, whichever is higher. Some jurisdictions set the age of majority at nineteen or twenty-one, and in those locations, the higher age requirement applies. You confirm that you have the legal capacity to enter into binding contracts.

If you are the age of majority and wish to allow minor dependents to use this site under your supervision and responsibility, you accept full liability for their use of the site and any violations of these terms that occur through their access. However, given that we sell adult products, we strongly discourage allowing minors any access to this website.

You agree to provide current, complete, and accurate information for all account registrations and purchases. You agree to promptly update your account and other information, including your email address, billing information, and shipping addresses, so that we can complete your transactions and contact you as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Permitted and Prohibited Uses

You may use our products and services only for lawful purposes and in accordance with these Terms of Service. You agree not to use our site or services:

For any unlawful purpose or to solicit others to perform or participate in any unlawful acts. To violate any international, federal, state, provincial, or local laws, regulations, rules, or ordinances. To infringe upon or violate our intellectual property rights or the intellectual property rights of others. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. To submit false or misleading information to us or to impersonate another person or entity. To upload or transmit viruses, malware, or any other type of malicious code that could affect the functionality or operation of our services, other websites, or the internet. To collect or track the personal information of others without authorization. To spam, phish, scrape, crawl, or use automated means to access our site without permission. To interfere with or circumvent the security features of our services or any related systems. To use our services in any manner that could damage, disable, overburden, or impair our servers or networks.

We reserve the right to terminate your use of our services or refuse service to anyone for violating any of these prohibited uses or for any other reason at our sole discretion.

Orders, Pricing, and Availability

All orders placed through our website are subject to acceptance by us. We reserve the right to refuse any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraudulent activity, or issues identified by our fraud detection systems. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, the same payment method, or the same billing or shipping address.

If we make a change to or cancel an order, we will attempt to notify you by contacting the email address, phone number, or billing address provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or for commercial purposes rather than personal use.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products or services, or any part thereof, without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of products or services.

Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Returns and Refunds Policy. We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of colors will be accurate, as monitor calibrations vary.

All product descriptions, images, and pricing information are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We do not warrant that product quality, services, information, or other materials purchased or obtained from us will meet your expectations beyond what is explicitly stated in our satisfaction guarantee and warranty policies.

Payment and Billing

You agree to provide current, complete, and accurate purchase and payment information for all transactions. Payment processing is handled securely through Shopify Payments and other authorized payment processors. We do not store complete credit card numbers on our servers. All payment information is encrypted during transmission and storage according to PCI-DSS standards.

By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your purchase, including all applicable taxes and shipping charges. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms, which may include retaining collection agencies or legal action.

Charges on your bank or credit card statements will appear under our discreet billing descriptor "Sp Tdh-Br" or a substantially similar variation to protect your privacy. This descriptor does not reference adult products or the nature of our business.

Shipping and Delivery

We ship orders from our fulfillment facilities located in California, specifically in Santa Ana, Chatsworth, Ontario, and Huntington Beach, and from trusted fulfillment partners elsewhere in the United States. Shipping methods, costs, delivery timeframes, and our discreet packaging practices are detailed in our Shipping Policy.

You are responsible for providing accurate and complete shipping information. We are not responsible for delivery delays or failures resulting from incorrect addresses provided by you. Title and risk of loss pass to you upon delivery to the carrier. For complete information about our shipping practices and policies, please review our Shipping Policy.

Returns, Refunds, and Warranties

Due to the intimate nature of our products and hygiene requirements, we cannot accept returns of products even if unopened. However, all products are covered by our thirty-day satisfaction guarantee which protects you against defects, damage, and quality issues. Complete details about our satisfaction guarantee, warranty support, refund procedures, and how to request replacements are provided in our Returns and Refunds Policy.

By purchasing products from us, you acknowledge that you have read and understand our Returns and Refunds Policy and agree to its terms.

Product Safety and User Responsibility

You acknowledge that the products we sell are intended for adult use and require responsible handling. You agree to use products only as intended by manufacturers, following all safety instructions and warnings provided. You are responsible for ensuring that your use of products is safe, consensual with all involved parties, and compliant with applicable laws.

We do not provide medical, psychological, legal, or other professional advice. Nothing on our website should be interpreted as professional advice tailored to your specific circumstances. If you have health concerns, medical conditions, or questions about whether products are appropriate for you, consult qualified healthcare providers before use. Our complete disclaimers regarding professional advice and user responsibility are detailed in our Legal Notice.

You agree to indemnify and hold harmless TDH Retail Ltd, TDH LLC, and our officers, directors, employees, agents, and affiliates from any claims, damages, or expenses arising from your misuse of products, your failure to follow safety instructions, your violation of these terms, or your violation of any rights of third parties.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, product descriptions, photographs, videos, software, and the compilation thereof, is the property of TDH Retail Ltd or licensed to us by third parties and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from our website except as explicitly permitted. You may not use automated systems or software to extract data from our website for any purpose without our express written permission.

Our trademarks, service marks, and trade names may not be used in connection with any product or service without our prior written consent. Any unauthorized use terminates the limited license granted by us.

User Content and Communications

If you send us comments, suggestions, ideas, feedback, product reviews, or other communications, whether at our request or on your own initiative, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any form, media, or technology. We are under no obligation to maintain any submissions in confidence, to pay compensation for any submissions, or to respond to any submissions.

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any intellectual property rights or these Terms of Service.

You agree that any content you submit will not violate any rights of third parties, including copyright, trademark, privacy, or other personal or proprietary rights. You agree that your submissions will not contain unlawful, abusive, or obscene material, or contain computer viruses or other malicious code. You may not use false contact information or impersonate others. You are solely responsible for any content you submit and its accuracy.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us. We provide these links for convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, practices, or accuracy of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by or in connection with your use of any third-party websites or services.

We may provide access to third-party tools, plugins, or services through our website. These are provided "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of such tools is entirely at your own risk and discretion, and you should familiarize yourself with and approve of the terms under which such tools are provided.

Certain features on our website may enable you to connect with or share information through third-party platforms such as social media. When you use these features, you understand that information may be shared with the third-party platform according to their privacy policies and terms, which you should review independently.

Privacy and Personal Information

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, protect, and disclose your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy. For complete information about our data practices, please review our Privacy Policy.

You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to protect your account credentials.

Disclaimers and Limitations of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using our services will be accurate or reliable. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained through our services will meet your expectations, except as expressly stated in our satisfaction guarantee and warranty policies.

You agree that your use of our services is at your sole risk. We may remove our services for indefinite periods or cancel services at any time without notice. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you to the extent prohibited by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall TDH Retail Ltd, TDH LLC, or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of use, or other intangible losses, resulting from:

Your use of or inability to use our services. Any unauthorized access to or use of our servers or any personal information stored therein. Any interruption or cessation of transmission to or from our services. Any bugs, viruses, or malicious code that may be transmitted through our services by third parties. Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through our services. The defamatory, offensive, or illegal conduct of any third party.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you to the fullest extent.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you paid to us during the twelve months prior to the claim, or one hundred dollars, whichever is greater.

Indemnification

You agree to defend, indemnify, and hold harmless TDH Retail Ltd, TDH LLC, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses including but not limited to attorney's fees, arising from:

Your use of and access to our services. Your violation of any term of these Terms of Service. Your violation of any third-party right, including any intellectual property, privacy, or other proprietary right. Your violation of any applicable law, regulation, or ordinance. Any content or information you submit, post, or transmit through our services. Any willful misconduct by you or your authorized users.

This indemnification obligation will survive the termination of these Terms of Service and your use of our services.

Accuracy of Information

We are not responsible if information made available on our website is not accurate, complete, or current. The material on our website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on material on our website is at your own risk.

Our website may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our website.

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions. This means that California law applies to our business relationship regardless of where you live or access our services from, to the fullest extent permitted by applicable law.

Any disputes arising from or relating to these Terms of Service or your use of our services shall be resolved in accordance with the dispute resolution procedures specified in these terms and applicable law. For complete information about jurisdiction, venue, and dispute resolution procedures, please refer to our complete legal framework including these Terms of Service and our Legal Notice.

Nothing in these Terms of Service affects your statutory rights as a consumer that cannot be waived or limited by contract under applicable mandatory consumer protection laws.

Dispute Resolution

If you have any dispute with us, you agree to first contact our customer service team at support@thedildohub.com to attempt to resolve the dispute informally. We are committed to working with you in good faith to resolve any concerns.

For disputes that cannot be resolved informally, the parties agree to resolve disputes through binding arbitration or small claims court rather than through court trials or class actions, to the extent permitted by applicable law. Specific arbitration provisions, if applicable, class action waivers, and detailed dispute resolution procedures are set forth in the complete version of our Terms of Service and legal documentation.

You and we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action, to the extent permitted by law.

Severability

If any provision of these Terms of Service is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these terms, and the remainder of these Terms of Service shall continue in full force and effect. The unenforceable provision shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. No waiver by us of any term or condition shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

These Terms of Service, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, Legal Notice, and any other policies or operating rules posted on our website, constitute the entire agreement between you and us regarding your use of our services. These documents supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by discontinuing use of our website and services and, if you have an account, by requesting account closure.

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to if you breach these Terms of Service, engage in fraudulent activity, provide false information, or for any other reason at our sole discretion. Upon termination, your right to use our services will immediately cease.

The obligations and liabilities incurred prior to the termination date shall survive termination of this agreement for all purposes. All provisions of these Terms of Service which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms of Service when such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, acts of war or terrorism, government actions, strikes, supplier failures, carrier disruptions, or failures of utilities or internet infrastructure. During force majeure events, we will make reasonable efforts to minimize disruption and resume normal operations as quickly as possible.

Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates on our website. We will update the "Last Updated" date at the top of this page when changes are made. For material changes that significantly affect your rights or obligations, we may provide additional notice through email or prominent website notifications.

It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes. If you do not agree to the modified terms, you must stop using our services.

Contact Information

Questions about these Terms of Service should be directed to our customer service team:

Email: support@thedildohub.com
Head Office: operations@thedildohub.com

Our Customer Experience people respond to all inquiries within one business day.

Related Policies

These Terms of Service work together with our other policies to form the complete legal framework governing your use of TheDildoHub.com:

Legal Notice – Important legal information about our business, disclaimers, and operational details.

Privacy Policy – How we collect, use, protect, and disclose your personal information.

Returns & Refunds Policy – Our satisfaction guarantee, no-returns policy, and refund procedures.

Shipping Policy – Shipping methods, delivery timeframes, and discreet packaging practices.