Accessibility Statement

Accessibility at TheDildoHub

Last updated:

At TheDildoHub, we believe pleasure is for everyone—and that starts with being able to browse and shop without barriers. We're committed to making our website accessible and usable for all people, including those using assistive technologies.

Whether you're using a screen reader, navigating by keyboard, or just prefer things a certain way, we want your experience here to be smooth, dignified, and independent.

Our Accessibility Commitment

We aim to meet WCAG 2.2 Level AA conformance and follow WAI-ARIA best practices. Accessibility isn't a one-time checkbox—it's baked into how we design, build, and write content.

What we focus on

  • Keyboard access: All primary functionality works with a keyboard alone—no trapped focus, visible focus indicators throughout.
  • Text & contrast: We target at least 4.5:1 contrast for text and use scalable typography so you can zoom without breaking the layout.
  • Structure & semantics: Proper headings, landmarks, labels, and alt text so screen readers can navigate meaningfully.
  • Motion & flashing: No content that flashes more than three times per second. We respect your reduced-motion preferences.
  • Forms & errors: Inputs have clear labels, helpful instructions, and accessible error messages.
  • Media: Captions and transcripts where applicable; descriptive alt text for images that matter.
  • Responsive design: Content reflows across devices without losing functionality or requiring horizontal scrolling.

Heads up: Accessibility is a journey, not a destination. Some areas may still be improving, but we're actively working through our list. If you hit a snag, let us know.

How We Test & Improve

We don't just hope things work—we check.

  • Automated scans: Regular checks with industry-standard tools catch common issues early.
  • Manual testing: Real humans navigate with keyboards and screen readers (NVDA, JAWS, VoiceOver) on modern browsers.
  • Your feedback: We actively encourage feedback from users with disabilities—your experience matters more than any audit report.
  • Ongoing learning: Our team stays current on inclusive design practices and accessible content creation.

Known Limitations & Third-Party Content

Some third-party components—payment processors, embedded widgets, review platforms—may have accessibility limitations beyond our direct control. We're not making excuses; we're being honest.

When we find issues with third-party tools, we evaluate alternatives, create workarounds where possible, and push vendors to do better. If a specific component is causing you trouble, let us know and we'll help you complete your task another way.

Need Help? We're Here.

If you hit a barrier on our site—or need content in an alternative format like large print, plain text, or audio—reach out. We'll do our best to help.

Email: support@thedildohub.com

When you contact us, it helps if you include:

  • The page URL where you encountered the issue
  • Your browser and assistive technology (if applicable)
  • A brief description of what happened

We typically respond within a few business days—often faster.

Feedback & Escalation

If our initial response doesn't resolve your issue, let us know and we'll escalate it internally. We'll review your case, propose next steps, and work toward a resolution. We take this seriously.

Accessibility Features

  • Skip to content: A skip link at the top of each page lets keyboard and screen reader users jump straight to the main content.
  • Logical headings: We use a proper heading hierarchy (H1→H2→H3) so you can navigate by headings.
  • Landmarks: Standard landmarks (header, nav, main, footer) help screen reader users orient themselves.
  • Focus management: Modals and menus handle focus properly and return focus when closed.

Policy Details

  • Standard: WCAG 2.2 Level AA (W3C WAI)
  • Scope: thedildohub.com and owned subdomains
  • Owner: Operations Team
  • Reviews: Periodic reviews and after significant site updates

Frequently Asked Questions

Select a question to view the answer. Keyboard users: focus a question and press Enter or Space to toggle.

Do you use accessibility overlays or widgets?

No. We don't believe in band-aid solutions. We prioritize native, standards-based accessibility built directly into our code, design, and content. Overlays often create more problems than they solve.

Which assistive technologies do you test with?

We test with keyboard-only navigation and common screen readers including NVDA, JAWS, and VoiceOver on current desktop and mobile browsers.

How do I request help or an alternative format?

Email support@thedildohub.com with the page URL, your setup, and a description of what you need. We'll get back to you as quickly as we can.

What standards do you follow?

We aim for WCAG 2.2 Level AA conformance and follow WAI-ARIA best practices, aligning with applicable accessibility laws in the regions where we operate.

What if I find something that doesn't work?

Please tell us. Seriously. Email support@thedildohub.com and we'll investigate. Your feedback helps us improve for everyone.

We align our practices with WCAG 2.2 AA as our reference standard and acknowledge obligations under the European Accessibility Act (effective June 28, 2025) and other applicable regional laws. Accessibility isn't just good practice—it's the right thing to do.

Changelog

  • 2025-09-28: Rewrote statement to clarify our native, standards-based approach; removed references to third-party accessibility widgets; added testing, governance, and FAQ sections; updated contact details and response times.