Shipping policy
Last Updated: August 2026
Quick Summary
✓ Free shipping on orders over $139 (7–10 business days)
✓ All orders ship 100% discreetly—plain packaging, no branding, neutral billing (Sp-Tdh-Br)
✓ All orders take 1–2 business days to process before they ship
✓ We ship from several locations in California and one on the East Coast for fast nationwide delivery
✓ Track your order via confirmation email or the Shop app
✓ 100% discreet email support from real people—no chatbots, no AI
Jump to: Shipping Options | Military Addresses | Order Tracking | Processing Times | Discreet Packaging | Special Situations | Lost or Delayed? | Customer Support | FAQ
Discreet Packaging & Billing
Your Privacy Is Our Priority
Every package we send is prepared with your privacy in mind. If someone sees your order on your doorstep, in your mailroom, or being carried by you, they will have no way to know what's inside. Even carrier employees handling your package cannot tell from the exterior that it contains intimate products.
- Plain Packaging: Standard brown cardboard boxes or plain poly mailers — no decorative branding of any kind.
- No Branding: No logos, product names, or "TheDildoHub" branding appear anywhere on the exterior of your package.
- Carrier Barcodes Only: The only external markings are your shipping label and carrier tracking information.
Nobody - not your mail carrier, not your neighbor, not your roommate can tell what's inside.
Our cardboard shipping boxes are certified single-wall cartons that meet the construction requirements of the applicable freight classification.
The carton certification also lists the following specifications:
- Bursting-test rating: 200 pounds
- Minimum combined facing weight: 84 pounds per 1,000 square feet
- Maximum size limit: 75 inches
- Maximum gross weight limit: 65 pounds
We also use padded poly mailers for suitable smaller or lighter shipments. Regardless of the packaging type used, your order is shipped in plain, unbranded packaging with no externally visible product descriptions.
Discreet Billing
Your credit card statement shows Sp-Tdh-Br, not "TheDildoHub." Privacy isn't an upgrade, it's standard on every order.
Note: Some banks may display a slightly different or truncated version of this descriptor, and, unfortunately, this is determined by your financial institution and is outside our control.
Shipping Options (U.S. Only)
All rates are flat per order (not by weight) and apply to all U.S. destinations—same price whether you're in Manhattan or rural Alaska. Our fulfillment team automatically selects the best carrier based on your location, shipping speed, and package details.
Super Saver (Free Shipping)
Transit Time: 7–10 Business Days
Price: FREE on orders over $139
Services: USPS Ground Advantage, FedEx Ground Economy, UPS SurePost, OnTrac Ground
Economy
Transit Time: 5–7 Business Days
Price: $10.95
Services: USPS Ground Advantage, FedEx Ground, FedEx Home Delivery, UPS Ground, OnTrac Standard
Express
Transit Time: 4–5 Business Days
Price: $24.95
Services: USPS Priority Mail, FedEx Home Delivery, UPS Ground, OnTrac Express
Priority
Transit Time: 3–4 Business Days
Price: $34.95
Services: USPS Priority Mail Express, FedEx Express Saver, FedEx 2Day, UPS 3 Day Select, UPS 2nd Day Air
Rush
Transit Time: 1–2 Business Days
Price: $64.95
Services: USPS Priority Mail Express, FedEx 2Day, FedEx Overnight, UPS 2nd Day Air, UPS Next Day Air Saver
Delivery estimates are transit times after your order ships (processing time not included). Transit times are estimates and not guaranteed; carrier delays, weather, and peak-season volume can affect delivery dates. If your order is significantly delayed, contact us and we'll help make it right.
Our Carriers
We use USPS, FedEx, UPS, and OnTrac for reliable nationwide shipping. Our fulfillment team automatically selects the best carrier based on your location, speed, and package details. You cannot select a specific carrier, but every carrier delivers in plain, unmarked packaging.
Military Address Shipping (APO/FPO/DPO)
TheDildoHub is proud to serve American servicemen and women. Those who sacrifice everything for our wellbeing deserve access to quality intimate wellness products.
All military shipments go exclusively via USPS as required by military postal regulations. Tracking is always available. Delivery may take extra time due to military postal routing, but every shipment is prepared with the same discreet packaging standards—your privacy is protected no matter where you're stationed.
Order Tracking
Once your order ships, you can track it via:
1. Order Confirmation Email — Click the tracking link in your shipping notification.
2. Shop App by Shopify — Download the free Shop app to track all your orders in one place.
Tracking information may take 24–48 hours to update after your order ships. If tracking hasn't updated after 48 hours, don't worry—your package is on its way. Questions? Contact us at support@thedildohub.com
Processing & Shipping Times
Processing Time: All orders take 1–2 business days to process before they ship. Orders placed with Express, Priority, or Rush shipping are processed on the next business day. Processing time is separate from transit time—the delivery estimates for each shipping method begin once your order has been packed and handed to the carrier.
Weekends & Holidays: Orders placed on weekends and federal holidays begin processing on the next business day.
No Guaranteed Delivery Dates: All shipping services provide estimated windows, not guarantees. Carrier delays, weather, and peak-season volume can affect timing. If your order is significantly delayed, we'll make it right.
Special Situations
PO Box Delivery
Yes, we ship discreetly to PO Boxes across the nation via USPS. In our experience, PO Box deliveries may take a little longer - typically 1–2 additional days at most.
Changing Your Address After Ordering
Addresses can be changed before an order is processed. Contact us immediately at support@thedildohub.com—we'll do our best to update it before your order ships. Once an order has shipped, we cannot change the delivery address.
Delivery Instructions
We can include delivery instructions (gate codes, "leave at back door," etc.) with your shipment, but carriers rarely honor them. If you have specific delivery concerns, consider shipping to a workplace, a trusted neighbor, or a PO Box.
Signature Requirements
Most orders do not require a signature. However, shipments over 15 lbs may require Adult Signature Required to prevent loss or misdelivery. The carrier will only release your package if someone 18+ (21+ in some jurisdictions) is present with valid government-issued photo ID.
Where We Ship From
We operate several fulfillment locations across California and one on the East Coast for specific items:
Huntington Beach, CA 92649
Van Nuys, CA 91406
Whittier, CA 90601
Hightstown, NJ 08520
Our system automatically selects the best facility based on inventory and proximity to your address. Regardless of origin, every package is prepared to our strict discretion standards.
We do not publicly list a specific street address, as we maintain a closed, business-to-customer operation rather than a public retail storefront.
Alaska, Hawaii & US Territories
We ship to all 50 states including Alaska and Hawaii, plus US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa). Shipping rates are the same flat rate regardless of destination—no surprise upcharges.
International Shipping
We ship internationally to Canada, the United Kingdom, Australia, New Zealand, and select countries in the European Union. For rates, delivery times, and customs information, please visit our International Shipping Policy.
What If My Package Is Lost, Delayed, or Stolen?
We've Got Your Back
We know shit happens...and when it does, we'll make it right. That means reshipping at no additional cost, providing a full refund, or issuing store credit. Whatever works best for you.
Package Shows Delivered But Not Found
Before contacting us, please check:
• Everyone at your address (roommates, family, building staff)
• Around your property: side doors, back porch, garage
• With neighbors
• Building management, leasing office, or mailroom (for apartments)
Remember: your package arrived in plain packaging, so it may not be immediately recognizable as your order.
If you still can't find it after 48 hours, contact us at support@thedildohub.com with your order number and tracking info. We'll open an investigation with the carrier and work with you to find a fair resolution.
Lost Packages
If tracking hasn't updated in several days beyond the expected window, or the carrier declares it lost, contact us. We'll file a claim and either reship your order or provide a refund - your choice.
Delayed Packages
If tracking shows your package is still moving, please be patient—it will arrive. Delays are common during peak seasons and severe weather. If your package is significantly delayed beyond estimates, reach out and we'll make it right.
Customer Support
We take real pride in our customer experience team. We're here to listen when you need to be heard. No chatbots, no AI customer service, just 100% discreet email support from real people, seven days a week.
Reach us anytime at support@thedildohub.com.
Frequently Asked Questions
How discreet is the packaging?
Completely discreet. Plain brown box or poly mailer, no logos, no product names, no indication of contents. The return address shows a city/state only—not "TheDildoHub." Your bank statement shows "Sp-Tdh-Br."
Can I get free shipping?
Yes! Free Super Saver shipping (7–10 business days) on all orders over $139.
How fast will my order ship?
All orders take 1–2 business days to process before they ship. Express, Priority, and Rush orders are processed on the next business day. Tracking may take 24–48 hours to update after your order ships.
Do you ship to PO Boxes?
Yes, we ship discreetly to PO Boxes nationwide via USPS. Delivery may take 1–2 additional days.
Can I change my shipping address after ordering?
Yes, but only before your order ships. Contact us immediately at support@thedildohub.com.
Do you ship to military addresses?
Absolutely. We proudly ship to all APO/FPO/DPO addresses via USPS. Tracking is always available.
What if my package is lost or stolen?
Contact us at support@thedildohub.com. We'll investigate and make it right—reship, refund, or store credit.
Is shipping more expensive to Alaska, Hawaii, or territories?
No. Our flat-rate shipping prices apply to all US addresses including Alaska, Hawaii, Puerto Rico, Guam, and other territories.
Do I talk to a real person in support?
Always. No chatbots, no AI, just real people offering 100% discreet email support.
Questions?
Contact us at support@thedildohub.com. We're here to help while protecting your privacy.
For international orders, see our International Shipping Policy.
