Privacy Policy

Last Updated: December 9, 2025

What we collect: Your name, address, email, payment info (no credit/debit card details), and browsing data to process orders and improve your experience.

How we use it: To fulfill orders, communicate with you, prevent fraud, and send marketing (only if you opt in). We use Shopify for payments and hosting.

Who sees it: Only us, Shopify, our shipping partners, payment processors, and service providers. We never sell your data to random third parties.

Your control: You can access, correct, delete, or export your data. Opt out of marketing anytime. Use Global Privacy Control to manage tracking.

Our promise: Industry-standard security including SSL encryption and PCI-DSS compliance. Your purchases are discreetly billed. Questions? Email support@thedildohub.com

Introduction

TheDildoHub.com, operated by TDH Retail Ltd, provides you with a secure, curated shopping experience for intimate wellness products through our website and services powered by the Shopify e-commerce platform. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, make purchases, create an account, or otherwise interact with our services. We take your privacy seriously, particularly given the intimate nature of the products we sell and the sensitivity of information related to your purchases.

This Privacy Policy is part of our broader legal framework that governs your relationship with us, working alongside our Terms of Service, Legal Notice, and other policies. In the event of any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy controls. By using our services, you acknowledge that you have read and understand this Privacy Policy and consent to our data practices as described here.

What Personal Information We Collect

Personal information refers to data that identifies you or can reasonably be linked to you as an individual. The specific categories of personal information we collect depend on how you interact with our services and where you live. We may collect the following types of information:

Contact and Account Information: Your name, billing address, shipping address, email address, phone number, account username, password, security questions, and account preferences and settings.

Payment and Financial Information: Credit card or debit card numbers, payment card details, financial account information, transaction history, and payment confirmations. Importantly, we do not directly store complete credit card numbers on our servers as payment processing is handled securely through Shopify Payments and our payment processors who maintain PCI-DSS compliance.

Order and Transaction Information: Products you view, add to your cart, save to wishlists, purchase, return, or inquire about, along with complete transaction history, purchase patterns, and order details including dates, amounts, and fulfillment status.

Communications: Content of messages you send to our customer service team, product reviews you submit, survey responses, feedback you provide, and any other communications you initiate with us through email, contact forms, or other channels.

Device and Technical Information: Your IP address, browser type and version, operating system, device identifiers, network connection information, referring URLs, pages visited on our site, and other technical data automatically collected when you access our services.

Usage and Behavioral Information: Information about how you interact with our website including navigation patterns, time spent on pages, products clicked, searches performed, and other behavioral data that helps us understand how customers use our services and how we can improve them.

How We Collect Information

We collect personal information through several different methods depending on how you interact with our services.

Directly from You: When you create an account, place orders, sign up for our email list, contact customer service, submit reviews, complete surveys, or otherwise voluntarily provide information to us through forms, communications, or interactions with our services.

Automatically Through Technology: When you visit our website, we automatically collect certain information through cookies, web beacons, analytics tools, and similar tracking technologies that gather data about your device, browsing behavior, and interactions with our site.

From Service Providers: We receive information from third-party service providers who perform functions on our behalf, including payment processors who provide transaction details, shipping carriers who provide delivery information, and analytics providers who help us understand website usage.

From Shopify: As our e-commerce platform provider, Shopify collects and shares information about your interactions with our store, including technical data, transaction information, and behavioral data necessary to operate our online store and process orders.

How We Use Your Personal Information

We use the personal information we collect for several business purposes, all designed to provide you with excellent service, improve your shopping experience, and operate our business effectively and legally.

To Provide and Improve Our Services: We use your information to process and fulfill your orders, arrange shipping, handle returns and exchanges, manage your account, remember your preferences, customize your shopping experience, recommend products based on your interests, process payments, and generally deliver the services you expect when shopping with us. We also analyze usage data to improve website functionality, product offerings, and overall customer experience.

To Communicate With You: We use your contact information to send order confirmations, shipping notifications, delivery updates, customer service responses, important account information, and other transactional communications necessary to keep you informed about your orders and account status.

For Marketing and Advertising: With your consent where required by law, we use your information to send promotional emails about new products, special offers, and other marketing content that may interest you. We may also use your information to show you targeted advertisements on our website or other platforms based on your browsing history and purchase behavior. You can opt out of marketing communications at any time.

For Security and Fraud Prevention: We use your information to verify your identity, authenticate your account, detect and prevent fraudulent transactions, investigate suspicious activity, and protect the security and integrity of our services and the safety of our customers.

For Legal Compliance: We use and disclose your information as necessary to comply with applicable laws and regulations, respond to legal process such as subpoenas or court orders, enforce our terms and policies, and protect our rights and property or the rights and property of others.

How We Share Your Information

We share your personal information only in specific circumstances and only with trusted parties who need access to provide services or fulfill legal obligations. We do not sell your personal information to random third parties for their own marketing purposes.

With Shopify and Service Providers: We share information with Shopify, our e-commerce platform provider, and with service providers who perform functions on our behalf including payment processing, order fulfillment and shipping, cloud hosting and data storage, email delivery and marketing platforms, customer service tools, analytics and website optimization services, and fraud prevention services. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

With Marketing and Advertising Partners: We may share information with marketing and advertising partners to deliver targeted advertisements and measure advertising effectiveness, but only where you have consented or where permitted by law. This includes using services like Shopify's enhanced advertising features that use data across multiple merchants to show you relevant ads. You can opt out of this sharing and targeting.

For Legal Reasons: We disclose information when required by law, in response to legal process such as subpoenas or court orders, to comply with regulatory requirements, to respond to government requests, to enforce our terms and policies, to protect our rights and property, to investigate fraud or security issues, or when necessary to protect the safety of our customers or others.

In Business Transactions: If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction to the acquiring entity or other parties involved, subject to continued protection under this Privacy Policy or an equivalent policy.

With Your Consent: We may share your information with third parties when you direct us to do so or provide explicit consent, such as when you use social media login features or third-party integrations, or when you ask us to share information with specific third parties.

Our Relationship with Shopify: Shopify hosts our online store and provides essential e-commerce infrastructure. When you interact with our store, Shopify collects information both as our service provider and as an independent data controller for certain purposes including improving Shopify's services, providing cross-merchant analytics, and enabling enhanced advertising features. To learn more about Shopify's data practices and your rights, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Security and Data Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. Our security measures include SSL encryption for data transmitted between your browser and our servers, secure data storage using encryption for sensitive information at rest, PCI-DSS compliant payment processing to protect financial data, regular security audits and monitoring, access controls limiting who can view your information, and employee training on data protection and privacy practices.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Internet transmissions are never completely secure, and we recommend you do not send sensitive or confidential information through unsecure channels. You are responsible for maintaining the security of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain your account, comply with legal obligations, resolve disputes, enforce our agreements, and meet legitimate business needs. Retention periods vary depending on the type of information and the purposes for which we use it. When we no longer need your information, we securely delete or anonymize it so it cannot be linked back to you.

Your Privacy Rights and Choices

Depending on where you live, you may have various rights regarding your personal information. The specific rights available to you depend on applicable laws in your jurisdiction, but may include the following:

Right to Access: You can request access to the personal information we hold about you, including details about what categories of information we collect, how we use it, and who we share it with.

Right to Correction: You can request that we correct inaccurate or incomplete personal information we maintain about you.

Right to Deletion: You can request that we delete personal information we have collected from you, subject to certain exceptions where we must retain information for legal, security, or legitimate business purposes.

Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format that can be transferred to another service.

Right to Opt Out: Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or to opt out of "targeted advertising" as those terms are defined in applicable privacy laws. You can exercise opt-out rights using the Global Privacy Control signal in your browser, or by contacting us directly.

Right to Restrict Processing: In some jurisdictions, you can ask us to limit how we process your personal information.

Right to Object: You may have the right to object to certain processing of your personal information.

Right to Withdraw Consent: Where we process your information based on consent, you can withdraw that consent at any time, though this does not affect the lawfulness of processing before withdrawal.

You can exercise these rights by contacting us at support@thedildohub.com. We may need to verify your identity before processing your request. You may also authorize an agent to make requests on your behalf, though we will require proof of authorization. We will not discriminate against you for exercising your privacy rights.

Managing Marketing Communications: You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing, we will still send you transactional messages about your orders and account.

Global Privacy Control: If you visit our website with Global Privacy Control enabled in your browser, we will treat it as an opt-out request for that device and browser. Learn more at globalprivacycontrol.org.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to provide functionality, remember your preferences, analyze usage, and deliver personalized experiences. Cookies are small text files stored on your device that help us recognize you on return visits.

Essential Cookies: These cookies are necessary for our website to function properly and cannot be disabled in our systems. They include session cookies that keep you logged in, cart cookies that remember items you've added, and security cookies that protect against fraud.

Analytical Cookies: These cookies help us understand how visitors use our website, including which pages are most popular, how long people spend on the site, and where visitors come from. This information helps us improve our website and services.

Marketing Cookies: These cookies track your browsing activity to deliver personalized advertisements and measure advertising campaign effectiveness.

Specific cookies we use include _session_id for session tracking, _shopify_visit and _shopify_uniq for visit tracking and visitor identification, cart for cart contents retention (persists for two weeks), _secure_session_id for secure session management, and storefront_digest for password-protected page access control.

You can manage cookies through your browser settings, though disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

International Data Transfers

TDH Retail Ltd operates internationally with fulfillment operations in the United States. When you use our services, your personal information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from your home country.

When we transfer personal information outside the European Economic Area or United Kingdom, we rely on appropriate safeguards including the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized under UK law, or we transfer to countries that have been determined to provide adequate levels of data protection. These safeguards ensure your information receives appropriate protection regardless of where it is processed.

Children's Privacy

Our services are not directed to individuals under the age of eighteen or the age of majority in your jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under sixteen years of age.

Third-Party Links

Our website may contain links to third-party websites not controlled by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit. Information you provide on third-party platforms may be viewable by other users without limitation as to its use. Our inclusion of links does not imply endorsement of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date and post the revised policy on our website. Material changes may be communicated through additional means such as email or prominent website notices. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Complaints and Data Protection Authorities

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the European Economic Area, you can find a list of data protection supervisory authorities at the European Data Protection Board website.

Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Customer Support: support@thedildohub.com (Response within one business day)
Head Office: operations@thedildohub.com

For the purpose of applicable data protection laws, TDH Retail Ltd is the data controller of your personal information.

Related Policies

This Privacy Policy works together with our other policies to form the complete legal framework governing your relationship with TheDildoHub.com.

Terms of Service – Complete legal terms governing your use of our website and services.

Legal Notice – Important legal information about our business, disclaimers, and our legal framework.

Returns & Refunds Policy – Information about our satisfaction guarantee and refund procedures.

Shipping Policy – Details about shipping methods, delivery, and discreet packaging.