Privacy policy

Privacy Policy

Last Updated: September 29, 2026

The Short Version

We collect only what we need to take your order, ship it discreetly, and help you when you contact us.
We do not sell your personal information, and we do not share it for targeted advertising. We don't use advertising pixels.
We treat what you buy as sensitive. Your order details are shared only with the companies needed to process, pay for and deliver your order.
We never send marketing text messages. Marketing emails are sent only if you sign up, and every one has an unsubscribe link.
You can ask us to show you, correct or delete your information at any time: support@thedildohub.com.

Who We Are

TheDildoHub.com is operated by TDH Retail Ltd. Our store runs on Shopify. Orders ship from US fulfillment centers to customers across the United States and to the international destinations listed in our Shipping Policy.

TheDildoHub.com is for adults only. You must be at least 18 years old, or the age of majority where you live if that is higher, to use our store or place an order.

This policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to our website, orders, emails and customer support. If you are a Washington or Nevada resident, please also read our Consumer Health Data Privacy Policy below.

Information We Collect

Information you give us

Contact and delivery details: your name, shipping and billing address, email address and, if you provide it, your phone number. We use your phone number only so the carrier can contact you about delivery. We never use it for marketing.
Order details: the products you buy, order history, and any cancellation, refund or Quality Guarantee requests.
Account details: if you create an account, the email address and sign-in method you choose (such as a one-time code sent to your email).
Messages: what you send us by email or through our contact form, and any product reviews you choose to post.
Marketing preferences: whether you've signed up for our emails.

Payment information

Payments are processed by Shopify Payments, PayPal and Shop Pay. They receive your card or account details directly. We never see or store your full card number.

Information collected automatically

When you visit our site, we and our service providers collect technical information through cookies and similar technologies. This includes your IP address, browser and device type, the pages you visit, and how you arrived at our site. See Cookies and Analytics for details.

Information from others

We receive order and payment status from Shopify and our payment processors (including fraud checks), and shipping and tracking updates from our logistics providers and carriers.

Why we treat your purchases as sensitive

What you buy from us, combined with your name and address, can reveal intimate details about your private life. We treat this information as sensitive. We use it only to provide the products and service you ask for, and we limit who can see it.

How We Use Your Information

To process and deliver your order: taking payment, passing your order to the fulfillment center that ships it, and arranging delivery in discreet packaging.
To communicate with you: order confirmations, shipping updates, and replies when you contact us. These messages are not marketing, and we write them discreetly.
To manage your account: saving your details and order history if you've created an account.
To send marketing emails, only if you've signed up: new products, offers and product guides. These may include recommendations based on what you've bought from us. Subject lines are always discreet. You can unsubscribe at any time using the link in every email.
To protect our store and customers: detecting and preventing fraud, payment abuse and security threats.
To improve our store: understanding in aggregate how visitors use our site, so we can fix problems and make it easier to use.
To meet legal obligations: keeping tax and accounting records, and responding to valid legal requests.

We do not use your purchase history to build advertising profiles, and we do not send your order contents to advertising or analytics companies.

Who We Share Your Information With

We share personal information only as described below, and only as much as each party needs.

Shopify hosts our store and processes your information to run it. For some features, Shopify processes data as an independent controller. If you shop with us through the Shop app, Shopify's privacy policy also applies to that use. You can read more in the Shopify Consumer Privacy Policy and exercise certain rights through the Shopify Privacy Portal.
Payment processors (Shopify Payments, PayPal and Shop Pay) process your payment and screen for fraud.
Logistics and fulfillment providers that help us store, pack and ship orders receive only what they need to do so: your name, delivery address, phone number if you provided one, and the items in your order.
Carriers (such as USPS, UPS and FedEx) receive your name, address and, if provided, phone number to deliver your parcel. The label never shows what's inside. For international orders, customs rules require a declaration describing the contents in general terms and their value, which the carrier and customs authorities can see.
Google Analytics receives technical and browsing information about site visits, as described in Cookies and Analytics.
Shopify Email sends our marketing emails to subscribers.
Legal and safety: we may disclose information where required by law, such as to comply with a subpoena or court order, or to protect against fraud.
Business transfers: if our business is sold or merged, customer information may transfer to the new owner, who must continue to protect it in line with this policy.

What we never do: we do not sell personal information. We do not share it for targeted or cross-context behavioral advertising. We do not provide it to data brokers.

Cookies and Analytics

We use a small number of cookies and similar technologies:

Essential cookies make the store work, for example keeping items in your cart, running checkout and keeping you signed in. The store can't function without them.
Analytics cookies (Google Analytics 4) help us understand in aggregate how visitors use our site. We don't link Google Analytics to any advertising account, and we have turned off its advertising features. We don't send the names of products you view or buy to Google.

We do not use advertising or retargeting pixels. Visitors in the United Kingdom are asked for consent before analytics cookies are set. You can also block or delete cookies in your browser settings, but essential features like the cart may stop working.

Because we don't sell or share personal information for targeted advertising, there is nothing to opt out of. Where the law requires, we treat a Global Privacy Control (GPC) signal from your browser as an opt-out request.

How Long We Keep Your Information

Order and payment records: as long as tax and accounting laws require, typically up to 7 years.
Account information: while your account is open, and for a reasonable period after you close it.
Marketing email list: until you unsubscribe.
Customer support messages: as long as needed to resolve your request and handle any follow-up.

When we no longer need information, we delete it or anonymize it so it can't be linked back to you.

How We Protect Your Information

Our store runs on Shopify's secure, encrypted platform, and payments are handled by PCI-compliant processors. We limit access to customer information to the people and service providers who need it to fulfil orders and provide support. No online service can guarantee perfect security. If you believe your account has been compromised, contact us right away.

Your Privacy Rights

Wherever you live, you can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that's inaccurate;
delete your information, except what we must keep for legal reasons such as tax records; and
stop sending you marketing emails.

Depending on your state or country, you may have additional rights under local law. We will not treat you differently or charge you more for exercising any of these rights.

How to make a request: email support@thedildohub.com with the subject line "Privacy Request". We may need to confirm your identity first, usually by asking you to reply from the email address on your orders. You can use an authorized agent, but we'll need proof that they're acting for you. We'll respond within 45 days, or sooner if your local law requires.

Appeals: if we decline your request, you can appeal by replying to our decision with "Appeal" in the subject line. We'll respond within the time your state's law requires. If you're unhappy with the outcome, you may contact your state Attorney General.

Consumer Health Data Privacy Policy (Washington, Nevada and Similar State Laws)

Some state laws, including Washington's My Health My Data Act and Nevada's consumer health data law, treat information about sexual wellness products as "consumer health data." This section explains how we handle it.

What we collect: the products you view and buy, your order history, and the contact and delivery details linked to them.
How we collect it: directly from you when you browse and place an order, and from Shopify, our payment processors and logistics providers as described above.
Why we collect it: to provide the products you request, to process payment, ship and support your order, to prevent fraud, and to meet legal obligations. If you've signed up, we also use it to send marketing emails.
Who we share it with: only Shopify, our payment processors, logistics providers and carriers, as needed to provide the products you request. We have no affiliates that receive this data.
What we don't do: we do not sell consumer health data, and we do not share it with advertising or analytics companies.
Your rights: you can ask to confirm whether we hold your consumer health data, get a list of the third parties we've shared it with, have it deleted, and withdraw any consent you've given. Email support@thedildohub.com with the subject line "Health Data Request". You can appeal a decision as described above, and Washington residents may also contact the Washington State Attorney General.

Customers Outside the United States

United Kingdom: we process your information under UK data protection law. Our legal bases are:

performing our contract with you: processing and delivering your order;
legal obligations: tax and accounting records;
legitimate interests: fraud prevention and security; and
your consent: marketing emails and analytics cookies.

In addition to the rights above, you can object to or restrict certain processing, request a portable copy of your data, and withdraw consent at any time. You can complain to the Information Commissioner's Office (ico.org.uk).

Other countries: you can access and correct your information as described above, and you may contact your local privacy regulator.

International transfers: your information is processed in the United States and in other countries where Shopify and our service providers operate. Where the law requires, these transfers are protected by approved safeguards.

Minors

Our store is for adults only. We do not knowingly collect personal information from anyone under 18, and we do not sell or share the personal information of anyone under 16. If you believe a minor has given us personal information, contact support@thedildohub.com and we will delete it.

Changes to This Policy

We may update this policy from time to time and will change the "Last Updated" date when we do. If we make a material change to how we use or share your information, we'll let you know by email or with a notice on our site before it takes effect. Where the law requires, we will ask for your consent.

Contact Us

For privacy questions or requests, email support@thedildohub.com. We reply within one business day, usually within a few hours. For business matters: operations@thedildohub.com.